Agenda

Comprehensive training course focused on topics relating to personal development and team leadership training for new managers, supervisors, and team leads. These classes allow for engagement in a convenient and practical timeframe, with each session building on the last. Participants will be assigned interactive “homework” to practice the skills learned each class.

Your Role as a Leader

Introduction to Leadership

• • Course begins with a leadership self-assessment & personal action plan
  • Facilitation of activities to explore “leader manager” traits
  • Avoid “Common Supervisor Pitfalls” group discussion

Successful Promotion from “Peer to Leader”

• • “What Would My Staff Say” exercise
  • Group Case Study: “Keys to Success”
  • Leadership accountability and “Start – Stop – Continue” model

Team Dynamics

• • Key components of an effective team
  • Four stages of team development, including “My Team Assessment”
  • The leader’s role in team empowerment and accountability

Effective Communication & Conflict Resolution

Identify and communicate with different styles

• • Introduction to “forms of communication” and starting activity
  • Self-evaluation assessment of personal communication style
  • Facilitated lesson exploring the four styles, with techniques for engaging with each style
  • Style Exercise: “Trouble Spots”

Develop effective listening skills

• • Utilize 5 techniques for effective listening
  • Activity to overcome “listening roadblocks”

Navigate conflict resolution and mediation situations

• • Understand the relationship between communication style and conflict
  • Discuss five strategies for approaching conflict
  • Engage in team “conflict resolution” role play

Supervising & The Law

Become familiar with key laws impacting the employment relationship, and understand “red flags” that signify the need for HR escalation

• • Begin with discussing how today’s news headlines relate to the workplace
  • Title VII of the Civil Rights Act (My role in preventing discrimination; how to document)
  • Age Discrimination in Employment Act
  • Equal Pay Act
  • Fair Labor Standards Act (Exempt v Non-Exempt, time worked, overtime, minimum wage, breaks, travel & training)
  • Americans with Disabilities Act, As Amended (Types, protections and accommodations)
  • Family & Medical Leave Act (including intermittent leaves)

Explore the supervisor’s role in preventing workplace discrimination

• • Facilitate a legally compliant employment interview
  • Prevent sexual harassment in the workplace, addressing common scenarios

Performance Management

Understand the importance of setting clear expectations for behavior and

• • Evaluate your current “Performance Management” strengths and opportunities
  • Learn how to translate expectations into essential job performance criteria
  • Review the “4 Steps of Performance Management”

Monitor performance, provide essential performance feedback and learn to “coach for success”.

• • Utilize tools to track and monitor performance
  • Engage effectively in 1-on-1 meetings
  • Create a positive environment for performance evaluations and avoid common mistakes

Address discipline and performance management issues with

• • Present performance improvement needs in a constructive manner
  • Implement techniques to address defensiveness

Sessions will be held on Tuesdays, January 19 and January 26, 2027 from 9:00 AM – 3:30 PM in Jacksonville, Florida. Take advantage of early registration pricing before prices increase January 1st.