Expert-Led Workplace Training
Supervisor & HR Professional DevelopmentDCSI’s seasoned facilitators have an unmatched level of hands-on experience in Human Resources Management and Leadership assisting clients from diverse industries. Customized training sessions are highly interactive and include discussion, group activities and other training methods appropriate for the adult learner. To explore more details and learning objectives for each workplace development topic, click on the training titles below.
Our live onsite & virtual courses incorporate:
- Engaging techniques and information
- Current and relevant HR issues
- Accurate, up-to-date compliance practices
- Flexibility in scheduling time away from the workplace
- Customization to fit your organization’s specific needs
Your Role as a New Leader
This session is targeted toward first-time leaders, whether new to the organization or promoting from within from “Buddy to Boss”. Course begins with a leadership self-assessment, and explores best practices for leading a team and common new leader pitfalls to avoid.
-
- Understand your natural leadership style
- Successfully move from “Peer to Leader”
- Avoid common supervisor pitfalls
- Learn the “Start – Stop – Continue” model
Supervising and the Law
This compliance-based session addresses common employment laws and HR policies that all supervisors must understand to avoid organizational risk. Attendees will engage in interactive case studies while learning the situations that require escalation to HR and leadership. Participant objectives include:
-
- Understand critical discrimination laws impacting your role.
- Identify common compliance situations that require escalation to HR.
- The leader’s role in employee investigations.
How to Pay: Wage and Hour Training for Leaders
This 1-hour course will guide participants through the importance of the Fair Labor Standards Act and its impact on today’s workplace. Administering Wage & Hour policies is an essential knowledge set for HR, Payroll, organizational leaders, and direct supervisors to ensure all employees are paid properly in accordance with state and federal law.
-
- Understand the intent of the Fair Labor Standards Act and its role in today’s workplace.
- Explore essential Wage & Hour policies including overtime, exempt status, travel pay, breaks and meals, and more.
- Ensure proper documentation of “hours worked” for non-exempt employees.
FMLA and ADAAA Training for Supervisors
The ability to identify situations involving FMLA eligibility, ADAAA protections and reasonable accommodation are essential skills that all non-HR leaders must possess to protect the organization. In this engaging 1-hour course, DCSI’s certified HR Consultants will explain the purpose of these two essential Acts – the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act, as Amended (ADAAA) – sharing practical applications and examples in everyday situations.
-
- Provide an overview of FMLA and ADAAA laws and an understanding of employee protections.
-
- Explore the leader’s role in identifying FMLA-eligible situations, identifying the “flags” that require escalation to HR or other stakeholders.
- Share best practices in engaging in the “interactive process” to provide reasonable accommodations for employees with a disability in the workplace.
- Discuss tips for managing intermittent leaves of absence.
Managing Performance
In this supervisory session, leaders will explore the 4 parts of performance management and gain confidence in managing employee performance throughout the year with the following objectives:
-
- Understand the importance of setting clear expectations for behavior and performance.
- Monitor performance, provide essential performance feedback and coach for success.
- Address discipline and performance management issues with confidence.
Emotional Intelligence
Attendees in this session will learn how being emotionally intelligent can empower a better understanding of your circle of influence. The group will discover the basic concepts of Emotional Intelligence (EI), learn how to manage their circle of concern, and better impact their organizational role utilizing the EI framework, including empathy, self-regulation and more. The group will:
-
- Define and understand the key components of Emotional Intelligence.
- Explore “emotional awareness” to understand how people react in different situations, and use empathy to connect and communicate.
- Learn how to manage their own emotions during times of conflict.
Managing Tough Conversations
Communicating good news is seldom difficult. Everyone likes to hear positive feedback and information. Communicating difficult news, however, is more of a challenge. Whether the message includes poor performance feedback, a delay to a client, or even a renegotiation of terms, both employees and managers often struggle with managing these tough conversations. In this session, your team will engage in 10 tips for making difficult conversations less – difficult!
-
- Identify what makes us avoid challenging conversations, and understand the emotions behind these topics.
- Reframe your mindset and enter the discussion with a solution-forward mentality.
- Explore “Top 10 Tips” for managing tough conversations, from preparation to closing out the chat.
Time Management Skills
It’s been stated that “time is the great equalizer”. While we all have the same amount of time in a day, we all use our time differently. This session will explore techniques to get more control over your time on a daily basis and be more effective in accomplishing goals. Your team will:
-
- Explore time management techniques for effectively getting things done.
- Identify common “time bandits” and strategize methods to overcome those roadblocks.
- Develop methods for taking control over crises and overwhelm, using tools to manage priorities.
Professionalism and Respect in the Workplace
In this session, we will explore and define an employee’s role in displaying professional behaviors in the workplace that demonstrate a culture of respect. The session will utilize group discussion and team activities to meet the following objectives:
-
- Explore the concepts of responsibility, integrity, accountability and excellence and their role in influencing professionalism in the workplace.
- Identify professional and non-negotiable day-to-day interactions and behaviors expected of everyone.
- Address the roadblocks to success caused by conflict and bullying behaviors.
Effective Communication Techniques
This highly-requested team training is geared toward both employees and leaders. The session begins with an assessment of personal communication style, and explores techniques for communicating with those who communicate with different styles. The session explores the connection between communication and conflict, and will cover the following:
-
- Identify your communication style
- Learn to communicate with different styles
- Develop effective active listening skills.
Change Management Training
Today’s workplace is impacted by constant change. Process changes, leadership changes, changes in the competitive environment, IT programs or even new assignments – being able to accept and navigate a change of any size is a necessary skill in the modern workplace. In this session, leaders will explore their role in facilitating their teams through change and learn tactics to become an effective change agent by:
-
- Exploring common reactions, challenges and emotions associated with change and implementing strategies to address resistance.
- Navigating the “3 Stages of Change” and utilizing techniques to become a change agent.
- Leading the team through change using communication tactics that create results.
Upcoming Open Enrollment Trainings:
Leadership Series I and Advanced Leadership Series II
HR Boot Camp I and Advanced HR Boot Camp II